Refund policy

Returns & Exchanges

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. All returns or exchanges must be requested via email at sg@didierlab.sg, providing the reason for the return or exchange.

Please do not send your purchase back to the manufacturer.

Partial Refunds (if applicable)
There are certain situations where only partial refunds are granted:

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you of the receipt of your returned item. We will also inform you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet:

  • First, check your bank account again.

  • Then, contact your credit card company, as it may take some time before your refund is officially posted.

  • Next, contact your bank. Processing time may cause delays before a refund is posted.

If you have done all of this and still have not received your refund, please contact us at sg@didierlab.sg.

Sale Items (if applicable)
Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, email us at sg@didierlab.sg, providing the reason for the exchange.

Shipping
If your return is approved, we will provide you with the return delivery address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over 100 SGD, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.